Digital transformation in the public sector comes down to fundamentally rethinking how governments operate, make decisions, and deliver value in a fast-changing technological environment.
In the first edition of our new monthly expert insights, we take a closer look at three developments from May that we believe are particularly relevant for public sector leaders navigating this transition.
1. A Compass for Modern Public Sector Engineering: The Latest Technology Radar
Govt teams are often left navigating hype or outdated standards. The latest Thoughtworks Technology Radar cuts through that, highlighting emerging practices and tools with real-world traction and practical implications.
“The Tech Radar is a strategic guide to modernise safely, filtering industry hype through practitioner experience and offering signals for what to adopt, trial, or avoid. It helps public sector leaders avoid stagnation in legacy systems and align with modern engineering standards.”- Kristo Vaher, Director of Technology at Digital Nation
2. Agentic AI and the Future of Government Operations
A new white paper titled How Agentic AI Will Revamp 10 Functional Layers of Public Administration (Version 1.0) lays out a bold vision of how autonomous agents may drive deeper reforms in governance than decades of digitalisation.
The paper identifies 10 functional layers where agentic AI could cut operational costs, enhance responsiveness, and personalise public service delivery.
“The discussion around agentic AI is getting louder, and this white paper can help policymakers start to make sense of the topic. Governments that adapt with agentic AI models can unlock significant public value, but it must be done right and the time to prepare is now.” – Sigrit Siht, Director of Data and AI at Digital Nation
The White Paper is released by the Global Government Technology Centre Berlin (GGTC) and authored by Luukas Ilves with contributions from Manuel Kilian, Tiago C. Peixoto, Ott Velsberg.
3. Putting Interoperability into Action with Fusion Intellect
Alongside monitoring these developments, May also marked the launch of a new assessment in Fusion Intellect - our free, AI-powered consultancy tool built for digital government leaders.
Developed by our Director of Technology Kristo Vaher and Director of Interoperability Maksim Ovtsinnikov, the new interoperability assessment offers tailored, expert-backed guidance to help you take the next step toward real interoperability - fast, clear, and actionable